TeamViewer Support

 PC | Mac | Android | iOS (Apple)

My computer Solutionz offers remote support for you and your team.  Instead of bringing your computer to us, we can safely login to assist you through the internet.  This page helps you download the program easily.

TeamViewer is used to establish this incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access to files, networks and programs. You can also collaborate online, participate in meetings, chat with other people or groups, and make video calls in one-click.

Windows PC Version

Download Windows (PC) Version

  1. After downloading TeamViewer, you can start the setup wizard.
    1. Double-click (Run) the setup file you have downloaded.
    2. Under How do you want to proceed?
    3. Under How do you want to use TeamViewer?  Select Personal / Non-commercial use
    4. Click Accept – finish to start the installation.

Mac Version

Download Mac Version

Android

While we can’t (yet) troubleshoot an Android remotely, you may need to download this app to your phone for support.

Install Android Version

Apple

While we can’t (yet) troubleshoot an iPhone or iPad remotely, you may need to download this app to your phone for support.

Install iOS Version

 

To be able to use this feature, you must meet the following requirements:

  • The iOS device (iPhone or iPad) requires iOS 11 to be installed.
  • Make sure, that the latest updates are installed for the TeamViewer QuickSupport app on the iOS device.
  • You have TeamViewer 13 installed on the device you want to connect with. This is possible with WindowsmacOSLinuxAndroid, or iOS devices.

Basic setup

Make sure, every device is set up correctly in order to use the screen sharing functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.

The following initial steps must be done to start a screen sharing session for remote support:

  1. Download and install the TeamViewer QuickSupport app for iOS on the iPhone or iPad you want to connect to. The app can be found in the AppStore for iOS.
  2. Download and install TeamViewer on WindowsmacOSLinuxAndroid, or iOS to connect to the device.

Connect to iOS for remote support

Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device.

Therefore, when connecting to and iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.

Please follow these steps to use iOS screen sharing for remote support.

On the iOS device

1. Follow the instructions on the initial setup

  1. Open up your iOS settings
  2. Go to Control Center > Customize Controlcustomize-control-center.pngOpen up custom control center settings.
  3. Add Screen Recording to be displayed in the Control Centeradd-screen-recording-to-control-center.pngAdd Screen Recording to Control Center.

2. Open the QuickSupport app

3. Give your TeamViewer ID to your supporter

4. Confirm the connection request by clicking on Allow or reject the request by clicking Cancel

5. Open up the Control Center (swipe up bottom of screen)

  1. 3D touch (iPhone S6 and above) or press and hold the screen recording iconstart-screen-recording.pngOpen the broadcast settings.
  2. Select TeamViewer 1 and tab Start Broadcasting 2. Screen is now ready to be shared and you can switch back to the QuickSupport appstart-broadcasting.pngStart broadcast.

On the supporting device

  1. Open TeamViewer full version on Windows, macOS, Linux, Android, or iOS
  2. Enter the TeamViewer ID 1 from the iOS device and click Connect to partner 2teamviewer-full-version.pngConnect to the iOS device.
    • The remote partner will receive a connection prompprompt-for-screen-sharing.pngPrompt for remote support.
  3. If accepted and after the user activated the screen sharing in his iOS control center, you can see the screen of the device and are able to guide the iOS user on how to solve issues in the device

Stop screen sharing in the iOS device

To stop screen sharing via TeamViewer on the iOS device, there are several approaches:

  • Open the Control Center and tab the red blinking screen recording icon
  • Tab on the title bar and select Stop in the Screen Broadcasting popup

After screen sharing is stopped, the title bar will no longer be in red.