Privacy Policy

We Take Your Privacy Seriously

 

The Highlights

We never sell, share, or give away your (or your clients’) information!  Your information is used to provide you services from MY COMPUTER SOLUTIONZ purposes only.  By doing business with MY COMPUTER SOLUTIONZ, YOU (referenced also below as the Client) agree to receive occasional email and regular mail promotional material and information pertaining to our company.  We respect your privacy and you may opt-out of receiving promotional or informational emails from us at anytime.  When MY COMPUTER SOLUTIONZ is working on your computer, the information on your computer is kept with highest confidence.  You will always be present in the event we remotely logon to your computer to fix a problem or provide training.

 

Personal Information

During your visit on our website, MY COMPUTER SOLUTIONZ (also referred to as “we” or “our”) may obtain your (The Client, also referred to as “you” or “your” below) name, address, phone number, credit card number, and email address (called Personal Information).  On pages that you submit credit card information, we make use of 256-bit encryption safety measure shown by a padlock and prefix “https” in the URL.

How Your Information Is Used

We want to provide you with the best possible experience and provide the services you want exactly as requested.  To this end, we collect information that allows us to:

  • Provide you Estimates and Invoices available to you online and by email
  • Contact you about an Estimate or follow-up with you about our services
  • Send you coupons or promotional offers we believe will be of interest to you
  • Send you MY COMPUTER SOLUTIONZ Informational News
  • Customize our communications to you
  • Provide information concerning products you have purchased
  • Complete a payment through our payment gateway, as described below
  • Improve our services and customer service

Your Personal Information is never posted online, sold, given away, or distributed to third parties* or when required by law when presented with a court order during an investigation. You may opt-out of receiving promotional emails at anytime by clicking the link at the bottom of a Newsletter.  You may also request us to remove your information from our database permanently, simply let us know this!  We will honor these requests.  You may, however, continue to receive emails pertaining to orders you place with us, including post-sale questionnaires.

Please note: When posting a testimonial on our website, the name you provide will be posted online.  Email addresses are protected and will not be posted.

* As outlined below, the only information posted is when you provide us a testimonial about services we performed.  We only show your name and this is clearly disclosed on this form.

Your Rights Pertaining to Your Data

You remain full owner of the images and text you import to our servers and/or provide to us.  You also remain owner of customer lists, including Names, Addresses, E-Mails, Phone Numbers and any other Personal Information that you collect from your customers.  MY COMPUTER SOLUTIONZ will honor this by securing this information on our leased servers, as much as allowed by our hosting companies.  If you have your own website, it’s your responsibility to provide a secure path for information to be collected (ie. an SSL or https).  We don’t take responsibility for information in transit to your websites.  We retain the right to backup any of your data to a secure, pass-worded local computer or device.  We will never use, sell or market to Your clients, as well as distribute this Personal Information to third parties for any reason, except by rare request by a court order for an investigation.  Note:  It is your responsibility to notify your customers in your own Privacy Policy how their Personal Information is used, including (but not limited to) third-party shipping companies (UPS, USPS, Freshdesk) and payment processing companies (Visa, MasterCard, Stripe, Paypal).

Credit Cards and Banking Information

MY COMPUTER SOLUTIONZ lets the professionals handle your bank information, and for good reason!  There has been lots of news attention in recent days on credit card fraud.  There are many requirements on transmitting, and storing this information to reduce risks of hackers from obtaining sensitive bank data.  Many companies, especially small ones, often don’t take full precautions to prevent risks.  We understand the importance of safe practices and have handed this process off to a trusted and known company in the business to be fully PCI Compliant (safety measures specific to credit card transactions) by the Security Standards Council, who creates national standards for fraud and loss prevention.

How we process credit cards

To make use of the highest standards that the largest businesses use, we processes all credit card transactions safely and securely through PayPal (the same name trusted by eBay and USPS) as well as Stripe.  At checkout, you may be automatically redirected to either the MY COMPUTER SOLUTIONZ PayPal Business page on a secure website (also indicated by the ‘https’ prefix) or to enter your information through our secure site that processes with a Stripe pop-up. After your payment is made, you will automatically be directed back to mycomputersolutionz.com.

We are only notified of your payment and have no access to your financial information throughout your transaction.  Your card information remains on file with Stripe.  Card numbers are never accessible by our staff.  Only with your expressed (verbal) permission may we use your card on file to process another future payment.  PayPal’s complete privacy policy can be found at www.paypal.com/privacy.  Stripe’s can be found at stripe.com/us/privacy.

How we protect information stored on our servers

As a client, you will be provided a Client Portal which will give you access to your current Estimates, Invoices, and resources for you to download.  We also will display your name and demographics, as well as anything pertinent to us serving you, included but not limited to your computer specifications, links to these specifications, and other details to help understand your needs.  All of this data is saved on our Blue Host servers.  Just as you client-side information is secured (indicated by https and a padlock) ALL administrator-pages are secured as well!

How We Protect Information Stored on Your Computer

During certain services, you may opt for MY COMPUTER SOLUTIONZ to remotely logon to your computer.  This will allow us to view your computer screen and make changes to files for maintenance or provide instruction.  This is done only with your permission.  When MY COMPUTER SOLUTIONZ provides one of these services, the information on your computer is kept with highest confidence.  You must be present in the event we remotely log on to your computer to fix a problem or provide training.  No one is allowed to be present on MY COMPUTER SOLUTIONZ end while being connected (without your permission), except during a group informational session.  You will need to enter a secure code before these sessions begin.  No files or data is ever captured, copied, or removed from your computer without your expressed permission.  Permission must be granted by you on a per-session basis and expires at the end of the session.  Passwords entered on the client end will be only entered if the password is hidden from view.

Computer Repairs

When we service your computer, we safeguard your passwords and data.  We protect Windows login and any other passwords you provide and never share this information with anyone.  Files and documents on your device may be accessed and/or saved to another computer, but only to perform the services requested (ie. backup or transfer data, testing, etc.).  Data backed up to our computers is only temporary and will be removed within 30 days of completing a service for you. We may also make note of your product information, including serial numbers, product keys, etc. so we can better service your needs in the future.  This information is kept in strict confidence.  You may ask us to destroy this information at anytime.

Recycling

From time to time My Computer Solutionz recycles older computers.  For the protection of your data, we will remove all Hard Drives and drill a single hole through them.  Any stickers that are plainly seen showing serial numbers will be removed.  PC’s and the destroyed Hard Drives are then taken to a local computer recycling center.

My Computer Solutionz reserves the right to retain any PC to be restored or used for spare parts.  However, under no circumstance would we re-use a Hard Drive.  We don’t reuse or record any serial numbers for old versions of Windows (or any other software) unless that is discussed up front.  In that case, these PCs can’t be resold and this specific donation (For instance, you want to donate your old PC to a school or non-profit needing a computer) would need to be discussed up-front.  We still don’t allow donations of Hard Drives to be reused under these circumstances.  Refurbished PC’s are always re-sold with new Hard Drives, Operating Systems and Product Keys.

Cookies and Pixel Tags

A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to securely login and browse our website. They also allow us to enhance and personalize your online experience, so the information you receive is more relevant to you.

For example, we use cookies to:

  • Identify you by name when you login
  • Enables faster checkout, if you have created an account with us
  • Verify when credit card payments are made
  • Deliver personalized marketing

We do not use cookies to capture (or “remember”) credit card information for future purchases, only to connect you to your login name for the purposed stated above.  If you set your browser to refuse cookies, please call us at (336) 338-8932 for your transaction.

We also may use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

Sharing With Third Parties

We contract with other companies to provide certain services, including shipping and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than MY COMPUTER SOLUTIONZ.

We do not share any of your Personal Information with any other Third Parties for marketing purposes.  We also never send off your computer or device for third-party servicing without your explicit knowledge.  In this case, you will be notified and if agreed upon, would be subject to their Terms, Conditions and Privacy Policy.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation.

Your IP Address

As with most safe online business practices, we record your IP addresses to ensure safety, identity and to help us improve our services to you.  This information is used for our purposes only and is not disclosed, except where required by law.

Your Choice About Communication

At any time, you may opt out of our Newsletters and email marketing by either clicking the link at the bottom of the email or by contacting us directly.  However, you may continue to receive e-mails regarding current services or purchases made only, including feedback requests.

Once we have stopped proving you services, we can remove all personal information from our database by request by emailing mark (at) mycomputersolutionz.com or through our Contact Us page.  Restarting business with us, however, will resume e-mail communications regarding the service(s) provided.

Other Aspects of Our Site

Our “Contact Us” page is sent through our email server.  Please don’t send sensitive information, including banking and other confidential data, through any contact forms or e-mail.  Our Live Chat window, similarly, uses an unencrypted technology, so be sure to not give credit card data in this manner either.

Questions or Comments

If you have any questions or comments about these policies, please contact us.  We want you to have a safe and fun shopping experience!

updated 9-6-18