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It’s very likely you’ve been jammed up while working on your computer by none other than a stubborn pop-up that just won’t go away. You close it, ignoring the warnings not to, and it comes back with a vengeance.
The latest of pop-ups most likely to hit you where it counts, is the one claiming to rob your bank account, passwords, and take your computer hostage–unless you call the “Microsoft 800 number” to supposedly clear everything up (and take between $200-$500 from you to do it). This is one of the latest scare tactics scammers are using to get you to buy their (fake) services.
If you see a pop-up like this, there’s several things you need to do. First, don’t panic. Nothing is happening to your bank info. Nothing is likely happening to passwords or anything else. Nothings is likely happening at all. It’s a scare pop-up to invoke fear and get you to take action.
Second, don’t call the number. Microsoft never tells you that you have a virus. Your virus scanner or a Malware scanner would tell you, but not in an internet pop-up.
Here’s what you do instead: Despite the instructions it provides, try to close the window or your web browser. It may pop back up, which can be the trouble. If you can’t get it shut, click Control-Alt-Delete and open the Task Manager. Click on the Applications tab and find the windows that aren’t closing, click on each of them and click End Task. This should give you control back.
Third, you’ll need to clean things up a bit. Run your Virus scan (full scan). Run a Malware scanner. The best program to start with is Malwarebytes Free version. Open you browser back up and clear all cookies, caches, and history. You can now resume normal life!
Sometimes, this isn’t enough to clean the Malware. If you get the pop-up back, check out our Help Desk Solution on downloading AdwCleaner. Go here for that page.
Best wishes for clean browsing!